Our Returns & Quality Guarantee

At Madelyn, we don't just move boxes; we craft heirlooms. Because every piece is made-to-order specifically for you, our return policy is designed to protect the integrity of our craft and the dedicated time of our artisans.

☁️ 5-Year Cushion Integrity Warranty

We want you to feel as comfortable in year five as you did on day one. We provide a 5-year limited warranty specifically covering the "sagging" or loss of resiliency in our foam.

  • What’s Covered: Any unusual loss of shape or support that exceeds 2 inches of visible indentation when the cushion is not in use.

  • What’s Not Covered: * Normal Wear & Tear: Slight softening and "settling" of foam is a natural characteristic of high-quality upholstery and is not considered a defect.

    • Abnormal Use: This warranty does not cover damage from jumping on furniture, improper cleaning, or exposure to extreme weather/moisture.

🛋️ The 24-Hour Quality Check

We take immense pride in our quality control, but we know things can happen during the journey to your home.

  • The Rule: Please inspect your furniture thoroughly upon arrival. If you spot a defect or any damage, you must notify us within 24 hours of delivery.

  • Our Promise: If there is an issue, we’ve got your back. We will prioritize a professional repair or provide a custom solution to ensure your piece is exactly what you paid for—perfect.

📸 How to Report a Defect

To help us resolve any issues quickly, please follow these steps within the 24-hour notification window:

  1. Snap a Wide Shot: Take a photo of the piece in the room so we can see the overall item.

  2. Get a Close-Up: Take a clear, well-lit photo of the specific area of concern or defect.

  3. Keep the Packaging: If the box or wrapping arrived damaged, please take a photo of the packaging before discarding it.

  4. Send it Over: Email these photos along with your order number to support@madelynindia.com.

  5. The "Driver Standby" Inspection: We strongly recommend doing a quick walkthrough of your furniture while the delivery driver is still on-site. If you notice significant damage to the packaging or the piece itself, please get in touch with us through our driver.

Once received, our team will review the images and reach out within 72 hours with a plan to make it right.

🛠️ Why We Don't Accept "Change of Mind" Returns

Unlike big-box retailers that mass-produce thousands of identical items, we start building only when you say "yes."

Each piece is a unique investment of materials and labor tailored to your request. Because of this bespoke process:

  • Final Sale: We are unable to accept returns or exchanges for change of mind or décor preference once production has begun.

  • Supporting Local: This policy helps protect our small studio from "predatory ordering" practices often used by larger corporations, ensuring we can keep our doors open for customers who truly value handcrafted quality.

📐 Pro-Tip: Measure Twice!

To ensure you love your new piece, we highly recommend double-checking your room dimensions and doorway clearances before placing your order. We want to make sure your custom build fits your space as beautifully as you imagined it.